Customer Service

How to Shop
Our online store uses the Shopping Cart analogy. Simply add the items you would like to purchase to your Cart and when you are finished shopping click on the View Cart at the top right of the page. You can modify the cart contents at any time. When you are ready to complete your order simply click on the Check Out button to complete your purchase.

Methods of Payment

We accept MasterCard, Visa, Discover and American Express credit cards. Or you may mail or FAX your payment to us in the form of check or money order. Shipment will be held until payment is confirmed.

Shipping
All orders are shipped via UPS. Deliveries can be made to street addresses only. No P.O. Box drops. UPS cost is calculated automatically by Shipping Address and Weight of the items ordered. Several options are available during the checkout process:

• UPS Ground is usually the most economical method, especially for larger orders. Delivery time to addresses in the Southeast is generally one or two business days; to the North, three or four business days; to the Midwest, five or six business days; and to the West, seven or eight business days. Delivery times are very reliable, and packages are insured and trackable.
• UPS 3-Day Select guarantees delivery anywhere in the country by the end of the third business day after shipment. Insured and trackable.
• UPS Second Day Guarantees delivery anywhere in the country by the end of the second business day after shipment. Insured and trackable.
• UPS Next Day Air Guarantees delivery anywhere in the country by 10:30 AM the next business day after shipment. Insured and trackable.
• International Shipping is available through UPS Worldwide Express.

Our Guarantee and Return Policy
Three D Promotions, Inc. provides a 30-day money back guarantee on all products, except special order and custom items. If for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone. No restocking fee is charged if the items are returned in perfect, unused condition. Any item listed as "ALL SALES FINAL" will not be accepted for returns, and no credit shall be issued. Shipping charges are not refundable unless the return is due to our error.

The following terms must be met by customer:

• Return merchandise to us within 30 days of your original receipt.
• The products must be returned in new, resalable condition.
• You must include all original packaging materials.
• All manuals and warranty registration cards must be unmarked.
• You must pay all return shipping expenses.

Upon receipt and inspection of the returned merchandise, and in accordance with the above, we will issue credit. You may elect to receive store credit towards another purchase or simply receive a refund.

Out-of-Stock-Items Policy
If you order an item that is out of stock, we will notify you immediately (please provide a phone number, fax number, or e-mail address when ordering). Our policy is to allow you to either substitute an in-stock item for the out-of-stock item, or you may choose to have the out-of-stock item shipped separately to you when it is available.

Privacy and Security
Protecting your privacy is important to Three D Promotions and our employees. Three D Promotions's online e-commerce environment is guarded by the highest standard of data encryption and accurate identification technology available to ensure that your shopping experience is safe, simple and secure. We guarantee that when you communicate with us, your personal information, including your name, shipping address(es), e-mail address, payment records and banking and credit accounts will be kept private and secure.